Returns & Changes

Before making a purchase with McNees Knives, please make sure you understand our policy for product returns and cancellations.
Return Policy
  • We offer returns on McNees Knives products that are unopened and unused for up to seven days from the date of receipt by the customer.
  • To start a return, please click here.
  • We offer Checkout+ to customers to provide free return shipping. Customers that take advantage of our Checkout+ option will receive a prepaid label through our portal for any returns request. Customers who opt out should still use the portal but are responsible for the costs of return shipping.
  • We do not offer returns on customized products.
  • Items must be in new and unused condition with all original packaging and documentation.  
  • Your refund will be complete when we verify that any returned items are unopened and unused. 
  • We do charge a 10% restocking fee on returns as of 12/1/23.
Order Cancellations

You are responsible for processing fees if you cancel an order after placing it, even if the item has not yet shipped. Those fees include the 3.5% amount that McNees Knives is charged by our payment processor when an order is placed, regardless of whether you cancel or not. Please be aware before you order that these fees will be taken out upon cancellation. If using Sezzle, the fees associated with will be deducted from your refund.